Content Policy

By posting content on KOZOXY’s website, you agree to abide by this policy. We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service or for any other reason at our sole discretion.

In the event of repeated or severe violations, we may suspend or permanently deactivate the account(s) in question.

You can report the content directly or contact us to report content that appears to violate this policy.

The following content is not allowed on KOZOXY’s websites:

• Content created solely for the purpose of advertising or other commercial content, including company logos, links, or company names
• Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner
• Content that endorses or promotes illegal or harmful activity, or that is violent, graphic, threatening, or harassing
• Content that is discriminatory
• Attempts to impersonate another person, account, or entity, including a representative of KOZOXY
• Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights
• Content that includes another person’s private or confidential information

Feedback and complaints

KOZOXY’s website welcome feedback on all their content. Here is the way to provide feedback:

Contact – you can contact us using the KOZOXY website contact form that will be sent to our Customer Service team. The team will pass on your feedback to the appropriate editorial team member. Alternatively you can email us at [email protected].

Complaint process

In the event that a complaint is made about a piece of content that cannot be resolved by the Customer Service team, the matter will be escalated to the site's Content Director.

Note: If you wish to make a complaint about our content or any operational issues, please email [email protected].

Pre-screening and review for any content prior to publication

All content on KOZOXY’s websites is reviewed prior to publication, in different ways.

For image content, the images are sent through our website by an already registered content provider.
The content arrives in our platform where our Moderation team can moderate it, according to our policies and also the Content policy and the Anti-slavery and human trafficking statement and policy.
Only after this step, the content can be published on our website, if it respects all the policies.

For video content, the videos are sent through a platform by an already registered content provider.
This content arrives in our video platform where our Video Moderation team can check if the content is in compliance with our policies, but also with the Content policy and the Antislavery and human trafficking statement and policy.
Only after this step, the content can be published on our website, if it respects all the policies.

Vetting procedure(s) or system(s) for all content and capability for the vetting system to enable umbrella reporting the acquirer

If one of the content isn’t complying with the policies, we have a procedure to respect.
For images content, our Moderation team warns the Content Manager to see what kind of procedure they have to start.
If the content doesn’t respect our rules of publication but remains in the policies, the team send an explicative message telling why the content has been refused.
If the content doesn’t respect the policies, the team informs the Content Manager, who also informs the KOZOXY board to start a procedure with the competent authorities.
Then, we transmit the content in question to them, and we remain at their service if they contact us to ask for more information.
For video content, we deal with certified providers who already sent us video content before.
Our Video team watches anyway all the contents from beginning to the end, to ensure that the content remains in our rules and policies.
If the content doesn’t respect the policies the team informs the Video Director, who also informs the KOZOXY board to start a procedure with the competent authorities.
Then, we transmit the content in question to them, and we remain at their service if they contact us to ask for more information.

Compliance process to align the business activity with regulation requirements 

In our domain, we are always exposed to changes of regulation requirements.
First of all, our board work closely with our lawyers, to understand what changes are needed and how to put them online.
Then our lawyers work on the matter, especially when it’s about to change our internal written rules.
When the changes have been written, our technical team adds the needed changes on our websites.
Finally, our Compliance team make a final check on the website, and warns if something is missing.

Cancellation and refund policy

The user can stop the automatic renewal of his subscription at any time by sending a simple request to [email protected].

To stop the automatic renewal, you can also contact the customer service of the site via the contact form.

You can also contact Straceo's customer service.

Due to the digital nature of the product sold, claims are handled on a case by case basis.

For any claim, please contact us through our contact form or thanks to this email: [email protected].